ACTUAL EMAILS FROM OUR CUSTOMERS


"There's a well-known rule among serious pinball collectors that we buy only from other pinball collectors - not dealers. Pinball Universe is the one exception that proves that rule. Denis and his team do top-notch, amazing work, and stand behind their pins to a rare degree. Pinball Universe provides both high quality restorations and excellent customer service. You can buy with confidence: you're going to get a great pin, and if anything goes wrong, Denis will make it right. There's only one place in the world I'd buy a pinball table without needing to personally inspect it first, and that's Pinball Universe."

-Jim L
10/19/2016


***** Five Stars!! ***** Denis at Pinball Universe is the real deal!! He understands customer service like no other! What an impressive company!! I am am 110% satisfied with my purchase from Pinball Universe.
When I originally called about a pinball for sale, Denis politely and easily answered every one of my questions. He then committed to sell me the machine (shipping included) for a very fair price. He even agreed to come set it up for free that very weekend! I honestly felt that all of this was too good too be true. Sure enough, he showed up exactly when he said he would despite my living hundreds of miles away in a different state. He masterfully unloaded the pinball and maneuvered it downstairs without any help. He is the consummate professional who is very good at his job. You can tell that he genuinely cares about the customer.
Him and his sweet wife were such a pleasure to work with that I plan to do all of my pinball business with them in the future. I would highly recommend this company to anybody interested in purchasing a pinball machine! They made buying a pinball a very fun and relaxing experience! They are one of the rare companies today that do exactly what they say they're going to do without any nonsense! Truly awesome!

-Greg H
6/13/2016


Hey thanks again for putting this together so quickly for me. it was a pleasure speaking with you last week. Ill be in and out of my office today and tomorrow. so your welcome to call me anytime on my cell. You guys are awesome for doing that for me. my wife and stepson are going to truly freak out when they see it on xmas morning.

Many thank you’s to you and your wife for taking the time during the holidays to make deliveries. It was great to meet you as well. I can tell you the batman pinball was a huge hit. I think its phenominal. I really appreciate your time and efforts.

-Chad L


Dennis,
Thank you for the POTC pinball you sold to me three months ago. It has been working perfect since it was purchased. The machine looks and plays like new and matches the pictures you sent to me. The pinball is enjoyed by the entire family and friends.
The B Family.
1/10/17